All Kombiverkehr customers can use the online booking facility since 15 July. They simply have to register beforehand. Click here to find out how to do so in six easy steps.

Bookings via fax and email can no longer be processed with effect from 1 April 2016.

myKOMBIVERKEHR is a password-protected service area that can be reached via the www.kombiverkehr.de website. Registration provides access to extended personalised online services. These include "Personal timetable booklets" and the option of being sent the "Kombi-Brief" newsletter. You can find out more about registering for myKOMBIVERKEHR here.

This is also available to you under myKOMBIVERKEHR after successfully registering for online booking. Click here to find out how to register.

You will find instructions on registering for myKOMBIVERKEHR in the download area of www.kombiverkehr.de or here.

You will find the registration forms for online booking in the downloads section of www.kombiverkehr.de or here

Online booking forms

Do not forget about the companies that make bookings for you. Kombiverkehr needs you to provide a booking authorisation for these companies. They must then register for the online booking facility themselves. If you make bookings for another company, Kombiverkehr needs this company to provide a booking authorisation for you.

Please send booking authorisations to the relevant product manager in the Sales department at Kombiverkehr. You will find the right contact person here. 

Service hotline staff are available to answer your questions on online booking or myKOMBIVERKEHR on weekdays from 08.30 by calling +49 69 / 79 50 55 55.

Please contact Mr. Ullrich Lück, the Hazardous Goods & Waste Transport Manager at Kombiverkehr, if you have any questions relating to hazardous goods and waste. 

Phone +49 40/74 05 19 60

Fax +49 40/74 05 19 69

email ulueck@kombiverkehr-gefahrgut.de

Please contact Mr. Ulf Schroedter if you have any questions relating to customs.

Phone +49 69/79 50 52 72

The role of the supervisor is to designate employees for online booking at the respective business location, set them up in the system and assign rights of use. At no time during the process of assigning authorisations and rights of use will Kombiverkehr intervene: full responsibility for this process thus lies with the company alone. A user management facility has been added to myKOMBIVERKEHR so that individual users can be set up for online booking and assigned rights of use. Only the supervisor has access to this after successfully logging in.

Within the application, new users can be applied for and existing ones assigned a right to use the online booking system. To authorise one or several supervisors please use the Supervisor form. The registered supervisor is cleared by Kombiverkehr, and is then able to access the user management and online booking facilities.

Yes. A supervisor is of course able to make bookings. To do so, all he/she has to do is to assign the right to use online booking to him-/herself in the user management.

If an online booking user leaves your company, the supervisor can simply delete him/her in the user management function. Please send an additional notification to Kombiverkehr (Team Adressen), so we can delete him/her from our system.

Please use the Supervisor form to notify Kombiverkehr if a supervisor leaves your company, so that he/she can be removed from the system. A supervisor cannot be deleted without a signature from the management. It is advisable to send a new form to register a new supervisor at the same time.

There is a list of all added users in the user management function in the myKOMBIVERKEHR section. The respective user profile can be opened via "Edit" and a tick must then be placed alongside online booking. The supervisor also needs to follow this procedure if he/she would like to make online bookings him/herself. The user to whom a right has now been assigned is automatically informed by email and can use the online booking facility from this point in time. To do so, it is necessary to register the user for myKOMBIVERKEHR with the same email address as the one saved in user management.

The Supervisor form can be used to register new supervisors. This must be completed in full and sent to Kombiverkehr. A supervisor cannot be registered without a signature from the management. The supervisor must be allocated to the business location where he/she works, along with the relevant UIRR customer number. Another form must be used to add more supervisors.

You must first register in order to use the online booking facility via myKOMBIVERKEHR. This can be done in six easy steps. You can find out more here. If your company is registered, it is likewise necessary for a supervisor to assign a right of use for online booking. This is done via the user management function, to which the supervisor has access. If this has been done and the online booking facility still fails to appear, please contact our service hotline.

Once a booking has been completed, the shipping orders for the respective loading units can be viewed under "Completed orders". Schedulers can amend or cancel orders under "Completed orders". It is not possible to amend times of delivery or booking information (e.g. stations or participating forwarders), however.

If certain orders within one booking are more urgent than others, you have the option of prioritising them within the comments field.

Recurring shipments can be booked more quickly and efficiently by creating a template. Booking information and some order information can be saved in a template, thus saving you valuable time.

Please note that information on hazardous goods and customs cannot be saved in a template as updates may be necessary.